Return Policy

Last Updated: June 28, 2025

At Unethica, we are committed to providing high quality products and a smooth shopping experience. While returns may sometimes be necessary, our policy is designed to protect our customers and maintain the integrity of our brand. Please read carefully before submitting a request.

Eligibility for Returns

✓ Item must be in unused, unaltered condition
✓ All original packaging, tags, and accessories included
✓ Return requested within 14 days of delivery (per tracking)
✓ Item is not final sale or marked as non returnable
✓ Proof of purchase is required

How to Start a Return

Email: support@unethica.com
Subject Line: Return Request – Order #[Your Order Number]

Include in your email:
✓ Full name and email used for purchase
✓ Order number
✓ Reason for return
✓ Clear photos of item (front, back, packaging)
✓ Unboxing video (mandatory for damage or defect claims)

Review & Approval

Requests are reviewed within 2–3 business days.
If approved, you will receive return shipping instructions.
Unauthorized returns or packages sent without approval will not be accepted.

Shipping the Return

✓ Use a trackable and insured shipping method
✓ Customer is responsible for return shipping costs, unless the product was defective upon arrival
✓ We are not responsible for lost, damaged, or stolen returns
✓ Returns must be shipped within 7 days of approval

Refunds

Refunds are issued to the original payment method only
Processing time: 5–10 business days after inspection
Shipping costs are non refundable (unless defective upon arrival)
Partial refunds may be issued for items that do not meet full eligibility requirements

Non Returnable Items

To maintain quality standards, the following cannot be returned:
✓ Items showing wear, use, or alteration
✓ Items missing original packaging, tags, or accessories
✓ Orders outside the 14 day return window
✓ Final sale or explicitly non returnable items
✓ Gift cards, digital products, or promotional giveaways

Exchanges

At this time, we do not offer direct exchanges.
If you need a different item, please request a refund (if eligible) and place a new order.

Cancellations

Orders may only be cancelled within 24 hours of purchase if they have not yet shipped.
Once shipped, the standard return process applies.

Fraud Prevention & Enforcement

✓ All return requests are manually reviewed
✓ Claims without proper supporting evidence (photos + unboxing video) will be denied
✓ Excessive or fraudulent returns may result in future purchase restrictions