Refund Policy

Refund Policy

Last Updated: June 28, 2025

At Unethica, we are committed to delivering high quality products and ensuring customer satisfaction. Refunds are considered only under strict conditions to maintain fairness and prevent misuse. Please read this policy carefully before submitting a request.

Refund Eligibility

You may qualify for a refund only if:
✓ Product arrived damaged or defective
✓ Incorrect item received (different from what was described on our website)
✓ Request is submitted within 14 days of delivery (per tracking)

Refunds are not offered for:
✗ Buyer’s remorse or change of mind
✗ Items that have been used, worn, or altered
✗ Requests submitted after the 14 day window
✗ Unauthorized returns or return-to-sender packages

How to Request a Refund

Email: support@unethica.com
Subject Line: Refund Request – Order #[Your Order Number]

Include in your email:
✓ Full name and email used at purchase
✓ Order number
✓ Brief description of the issue
✓ Required proof:

  • At least 3 clear photos of the item and packaging

  • Unboxing video showing the issue or mismatch

Review Process & Approval

  • Requests are reviewed within 2–3 business days

  • If approved, a confirmation will be sent and your refund processed to the original payment method

  • Refunds typically take 5–10 business days, depending on your bank

Additional Information

✓ Return shipping (if required) is the customer’s responsibility, unless otherwise stated
✓ Claims without proper supporting evidence will be denied
✓ Fraudulent, exaggerated, or repeated claims may result in account restrictions or order bans
✓ Refunds cannot be granted for unauthorized or return-to-sender shipments

Important Notes

  • Requests submitted after 14 days of delivery will not be accepted

  • Items showing wear, use, or tampering are not eligible

  • Refunds will not be issued for buyer’s remorse or dissatisfaction based on personal preference

  • We reserve the right to deny and flag fraudulent or misleading claims

Fraud Prevention & Enforcement

✓ All refund requests are manually reviewed
✓ Claims without photos and an unboxing video will not be considered
✓ Abuse of the refund process may lead to permanent account restrictions

Contact Us

All refund requests must be submitted via email to support@unethica.com for proper documentation and review. Our team will guide you through the process and answer any questions.